Welcome to Nextra Health! We accept Healthlink, Medicare and Blue Cross Blue Shield orders through our website or over the phone. Everything you need to get started is below.
You can place your order right away. Simply fill your shopping basket with the insurance items you need and use our easy checkout process. During checkout, you will be asked if you have insurance. Choose your insurance from the list and complete your order. Once we receive your information and verify it with the insurance company, we will bill and process your order. After that, orders usually ship the next business day.
Our online system is developed so you can browse products and place insurance orders securely online, 24/7 at your convenience. You can track every step of the process from the moment you submit your order until the moment it arrives at your door. Order history is stored in your account and available for you to access at any time.
We still provide the same personal customer service that has made us successful since 1978. Our staff includes registered nurses who can assist you with products if you need help. Listening to you, our customer, is the first step we take in making improvements to our business. It is our commitment to you that when you use our website, call, or email us that you will always receive professional and personal assistance from our staff.
Wide Selection - We carry insurance-covered supplies and more; we want to be the one-stop-shop for your medical supply needs. Can't find what you're looking for? Contact us and our staff will be happy to see if we can get it.
Support - We have a dedicated team of sales reps, insurance specialists, and an on-staff WOCN available to assist you during regular business hours. We are available through phone, email and live chat.
Inclusive Shipping - Shipping is included with your completed Medicare order.
Fill your shopping cart, create an account, and complete your purchase as you normally would. During checkout, you will be asked if you have insurance. Choose either Medicare, Healthlink, or Blue Cross Blue Shield and the name of the account you wish us to bill.
Once received, we'll keep your up to date information on file for future orders.
Below are answers to come of the common questions we receive. If you have further questions or require assistance, please do not hesitate to contact us so we may assist you.
What insurances do you accept?
Please review our packet of all policies and procedures.
Do the prices on your site reflect insurance pricing?
No, the prices displayed on our website are discounted prices meant for cash-and-carry customer. If you need to know the cost up front, call us and we can give you accurate insurance pricing. If you have an existing insurance account with us, we will be able to tell you what you will pay after any deductibles and co-pays. If you're not a current customer, we will still be able to give you a general idea of the cost.
How can I have Nextra Health submit my order to insurance?
We are happy to submit your order to insurance. We will need the following:
The above information can either be faxed or mailed to Nextra Health.
ATTN: Online Insurance Billing
10 Sunnen Drive, Suite 100
Maplewood, MO 63143
Our fax numbers are: (314) 821-5102 or toll-free at (866) 852-7661
Why do you need my credit card if you are submitting my order to insurance?
For a couple of reasons. We take assignment on some Medicare orders, depending on the products. (Please inquire if you need to know for certain prior to submitting your order.) We do take assignment on Blue Cross Blue Shield orders, but in many cases there is a CO-PAY due. Until we know if you have a CO-PAY and what the percentage is, we automatically charge a 20% CO-PAY. Generally, we check your CO-PAY percentage before charging your account. If your CO-PAY is less than 20%, you will receive a check from us for the difference. If your CO-PAY is more, you will receive a bill. Also, especially at the beginning of the year many people have deductibles that have to be paid before coverage by insurance companies. If you have insurance related questions feel free to email our insurance billing department.
Do you take assignment on insurance orders?
We take assignment on some Medicare orders, depending on the products. (Please inquire if you need to know for certain prior to submitting your order.)We do take assignment on BlueCross BlueShield orders, but in many cases there is a CO-PAY due. Until we know if you have a CO-PAY and what the percentage is, we automatically charge a 20% CO-PAY. If your CO-PAY is less than 20% you will receive a check from us from STL Medical Supply for the difference. If your CO-PAY is more, you will receive a bill. If you have anymore insurance related questions feel free to email our insurance billing department.
Can I return an insurance order?
If your order has not already been submitted to your insurance company, and your return is still within the requirements of our Return Policy, your order can be returned. If your order has been submitted to your insurance company you cannot return your order. Once we have submitted to your insurance, we have no way of stopping the billing process and therefore we cannot reimburse.
Use Coupon Code NEWSITE in your basket or during checkout to get an instant 10% off any order of $100 or more. This offer is good through 5/31/16. Coupon codes cannot be combined with insurance or applied retroactively to an order previously placed.