Thanks to loyal customers like you, Nextra Health is growing! As we adapt to our expanding business we are changing to a new retail model where we take call-in and online orders ONLY and provide same-day pick-up or free shipping for local customers. After November 30, 2017 we are no longer accepting traditional walk-in retail business. At the same time, we are moving to a new location starting January 22nd, 2018.
FREE Shipping for Local Customers
Want it delivered right to your door for free? Order online using our website www.nextrahealth.com. All orders delivered to the St. Louis metropolitan area ship free. You can get the same great products online without leaving home.
Same Day Pick-up!
Need it today? No problem! Call us at 314-821-7355. If we get your order by 2pm and have the product in stock, we will have it ready for you to pick up that same day. Please give us 2 hours' notice to get your order ready.
More Customer Service
Need help? We're waiting for your call! We are adding even more customer service staff to make sure our customers shopping online or by phone find exactly what they're looking for. We're here to help Monday - Friday from 9:00am - 5:30pm CST. Please don't hesitate to give us a call!
We're Here to Help. Reach Out To Us
Our business hours are Monday - Friday, 9 a.m. to 5:30 p.m CST. During these hours, you can reach us by phone, e-mail, and our St. Louis, MO headquarters:
We accept Healthlink, Medicare and Blue Cross Blue Shield orders through our website, over the phone, and for local pick-up.
New customers can buy insurance eligible products right away. Our 3-Step Process to get started submitting claims is fast and easy.
Our Insurance and Medicare page has everything you will need to get started.
If you have questions about eligibility or the claim submission process, give us a call at 1-800-950-6050 and we're happy to assist you.
Our professional service team swiftly packs your products and ships your order. From our shelves to your door, every step of the process is tracked and available to you 24/7:
- We offer standard Ground shipping and three expedited options: 3 Day Select, 2nd Day Air & Next Day Air Saver.
- Need to know when you'll receive your order? See our shipping timeline.
- In-stock products usually ship from our warehouse the same business day when ordered by 2pm.
- All other in-stock products ship the next business day.
- All orders over $50 get free UPS Ground shipping.
- All local orders delivered to addresses in the St. Louis metropolitan area ship free.
- Order status can be tracked online at any time here.
- If you have an online account, you have access to your full past order history, printable invoices and easy reordering.
- We'll send e-mail status updates for every step: Order confirmation, processing, shipped and delivered.
Returns & Exchanges Summary
- Eligible returns can be sent within 30 days after contacting customer service for approval.
- Many products are personal care items with hygienic and safety factors; as such, these items are not eligible for return.
- Return eligibility is based on product, usage, and purchase date. To know if your product can be returned, please contact us.
- Orders submitted to insurance cannot be returned, even within the 30 day period. Once submitted to insurance, we cannot stop or reverse the claims process.
Our full Shipping and Return Policy is linked from here.
Utilize these resources for better product choices, sizes, and health.