NOTICE: Starting 4/1/2023, Nextra Health will no longer be able to submit online orders to any insurance. For further information, please contact our Customer Support team at (800) 950-6020.

Shipping Policy

Our professional service team swiftly packs your products and ships your order:

  • We deliver to U.S. addresses via ground shipping and three expedited options:
    FedEx 2Day Shipping, FedEx Standard Overnight.
  • In-stock products usually ship from our warehouse the same business day when ordered by 2pm.
  • All other in-stock products ship the next business day.
  • All orders over $75 get free Standard Ground shipping. (Policy)
  • Order status can be tracked online at any time here.
  • If you have an online account, you have access to your full past order history, printable invoices and easy reordering.
  • We'll send e-mail status updates for every step: Order confirmation, processing, shipped and delivered.

Returns & Exchanges Summary

  • Eligible returns can be sent within 30 days after contacting customer service for approval.
  • Many products are personal care items with hygienic and safety factors; as such, these items are not eligible for return.
  • Return eligibility is based on product, usage, and purchase date. To know if your product can be returned, please contact us.
  • Orders submitted to insurance cannot be returned, even within the 30 day period. Once submitted to insurance, we cannot stop or reverse the claims process.

Our full Shipping and Return Policy is linked from here.

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10% Off any $100+ Order

Use Coupon Code NEWSITE in your basket or during checkout to get an instant 10% off any order of $100 or more. This offer is good through 5/31/18. Coupon codes cannot be combined with insurance or applied retroactively to an order previously placed.